Returns and Refund Policy
Returning an Item
We truly hope you love your purchase! We want every customer to be happy with their items, so if there is ever an issue or question regarding your order, please contact us within 3 business days of receiving your order.
REFUNDS TERMS AND CONDITIONS
If a dress is to be returned for a refund to the shop for a reason discussed between the purchaser and seller, there are a set of terms and conditions to be followed:
To be eligible for a refund, the item MUST show signs of a flaw that could be indicated as happening during production OR mis-packaging (not receiving your full order that can be found on your packaging slip or order through our system). Refunds will not be issued for any other reason.
- Your item must be in the same condition that you received it which means unworn/unused with tags attached and in original packaging unopened. You'll also need the receipt or proof of purchase.
- To start a refund you can contact us at firstname.lastname@example.org within 3 days of receiving the item. (After 3 days we are not responsible for accepting refund requests). If your request is accepted, we'll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting will NOT be accepted and will be rerouted back to you.
- We will notify you once we've received and inspected your return and let you know if the refund request is approved. If approved, you'll be promptly refunded via your original payment method. Please remember it can take several days for your bank or credit card issuer to process and post the amount.
- If you are granted a refund you will be issued your order total less the shipping cost.
- If you are granted a refund for a custom order you will be issued your order total less the initial deposit and shipping cost.
Due to our small shop structure and the limited nature of our products we can only allow exchanges if we have extra inventory in stock. Our inventory goes fast so please first contact us to see if an exchange is a possibility.
Sale, discounted items are not eligible for returns/refunds and are final sale.