FREQUENTLY ASKED QUESTIONS
What's The Best Way To Contact You?
For information please contact firstname.lastname@example.org
For orders please contact email@example.com
Your name and order number are required in the subject of the email if your email address does not display your name. This helps us to locate your order summary faster.
- If you have any other questions that can not be answered by our general information file located at the top of Facebook page and VIP group, please contact us through the business page or contact the Admin Team page.
- It may take up to 24 hours for me or my team to respond so please allow us 1 business day to get back with you, as I am in the shop during the day working on orders.
Do You Accept Returns?
Due to the limited, custom, and personalized nature of our items we DO NOT accept returns. Please check our policies tab for more information.
Do You Offer Refunds?
We do not offer refunds. Please see our policies tab for more information.
Do You Offer Payment Plans?
We now offer SEZZLE through our new website platform! An interest free way to split your total purchase into 4 payments over a course of 6 weeks with no harm to your credit!
Can I Add On To My Order Once It's Been Placed?
Unfortunately, no you can not add to your order once it has been placed and processed so be sure that you have everything you need at the time you place your order. This also means that for custom products design can not be changed once your order has been processed.
Do You Offer Custom Orders?
Yes! We do offer custom orders. Please contact us via email or follow us on Facebook to learn more.
Do You Need Models?
Seeing your littles in their Meraki pretties is the best part of my day! I encourage everyone to share their favorite photos of their LOs via Facebook, Instagram, or even email us at firstname.lastname@example.org for a chance to be featured on one of our platforms! Use the hashtags #MerakiInTheWild #MerakiMinis
If you're a professional photographer please reach out to us via email at email@example.com to discuss a collaboration.
Do You Do Alterations?
We do not preform alterations.
What is TAT Like?
Turnaround times are always ROUGHLY estimated and are for the production of garments only. PLEASE take this into consideration before ordering. TAT will be listed with the details of the product.(This excludes shipping time, as I am not responsible for the time it takes USPS to ship items!)
How Accurate Is Sizing?
Typically our items run true to size. Occasionally we will have an item that may run more generous or slightly smaller. Sizing information is always posted in our sale threads and will be available when ordering through our website.
- Sizing and measurements MUST be given at the time that you order, if you do not send your child’s measurements I will refer to standard sizing measurements to create your garment. In doing so, I can not guarantee a perfect fit which is why I ultimately like to use your child’s personal measurements. Again, it is imperative that you send specific measurements. Unfortunately, I will not be able to accept returns going forward if you are simply “unhappy” with how the dress fits your child (this goes without saying that if something is done incorrectly by me such as a physical flaw, we will address that and repair the issue).
- Vintage Length - This is a shorter length that hits above the knee, however please note the possibility of an additional estimated 1” (shorter or longer) variance from this length.